Frequently asked questions
Short, straight answers about PaidKind: what it does, what it costs, how your customers pay and how your data is looked after.
What is PaidKind?
PaidKind is simple invoicing with friendly payment reminders for freelancers and small businesses. You create a professional invoice, send it by email or WhatsApp with a PDF and an online link, and polite reminders follow up before and after the due date until you record the payment.
Who is PaidKind for?
Freelancers, self-employed people, small studios and independent businesses that send a handful to a few hundred invoices and would rather not chase payments by hand. It suits people who want to stay on good terms with their clients and keep their invoicing simple, on a laptop or a phone.
Which countries does PaidKind support?
Businesses anywhere can sign up and invoice in any currency. 15 countries have a built-in profile with local tax names and rates, tax ID labels and the details an invoice must show, checked before you send. Every other country uses sensible generic rules you can adjust.
The table on the multi-currency and tax page lists every built-in profile.
How much does PaidKind cost?
PaidKind is one monthly subscription with every feature included and no per-feature upsells. Offer: from $5.99 to $2.99 per month. You can cancel at any time and keep full access until the end of the month you have paid for.
Prices are in USD. Businesses in some countries pay in their own currency instead (GBP: Offer: from £5.99 to £2.99/month). The currency follows the country of your business.
The plan includes templates, reminders, WhatsApp and email sharing, part payments, multi-currency invoicing and the mobile apps.
How do my customers pay me?
Directly, using the payment details you add to your invoices, such as bank transfer instructions. The money goes straight to you, never through PaidKind. When it lands, record the payment so your dashboard stays accurate. Card payments through PaidKind are not available yet.
Do my customers need a PaidKind account?
No. Your customers open the invoice from the link in your email or message, view it online and download the PDF without signing up or logging in. Each invoice link is long and unguessable, so only people you share it with can see it. Links stop working only if the business itself is deleted.
Do reminders send without me checking first?
Not unless you want them to. New accounts start in approval mode: due reminders wait on your dashboard with a preview, and you choose to send by email, share on WhatsApp, or skip. Switch to automatic in reminder settings and due email reminders go out on schedule.
Where is my data stored and is it safe?
Your account data is stored in a managed database in Microsoft Azure, encrypted in transit and at rest, and every request is scoped to your own business. Sign-in is handled by a dedicated identity provider. We never sell your data or your customers’ details, and we do not show adverts.
The privacy policy lists every service provider we use and what each one does.
Can I export or delete my data?
Yes. In Settings you can download all your data as a file and delete your account at any time. If you are the only member, deletion permanently removes your business and its invoices, including sent ones, so download the export first: tax law may require you to keep them. If others share the business, only your access is removed.
If you cannot sign in, email support@paidkind.com and we will delete your account for you.