Terms of service

1. The service

PaidKind lets businesses create invoices, share them by email, WhatsApp or link, send payment reminders and record payments. Your customers pay you directly; PaidKind does not handle, hold or transfer money.

PaidKind is in an early release. Features may change, and we may add, improve or remove functionality. We will give reasonable notice before removing anything significant you rely on.

2. Your account

• You must be at least 18 and use PaidKind for business or professional purposes.
• Keep your sign-in details secure and tell us promptly about any unauthorised use.
• Give accurate information about yourself and your business, and keep it up to date.
• You are responsible for activity under your account, including by people you give access to.

3. Subscription and billing

Using PaidKind needs a monthly subscription, at the price shown on the pricing page and at checkout before you subscribe (including any launch offer or free trial). Payments are processed by our payment provider; we do not store your card details.

Your subscription renews every month until you cancel. You can cancel at any time from Settings → Plan → Manage billing; cancellation takes effect at the end of the period you have paid for, and we do not refund part months unless the law requires it. If a payment fails we will tell you and retry; if it keeps failing the subscription ends and sending invoices is paused until you subscribe again. Your data stays available to export or delete.

4. Your invoices and data

You own the content you put into PaidKind, including your invoices and customer details. You give us permission to store, process and display it only as needed to provide the service to you, for example to generate PDFs and send emails you ask us to send.

You are responsible for the accuracy and lawfulness of your invoices, including prices, tax, the details required in your country and the payment instructions you give. PaidKind’s country profiles and checks are aids, not tax, legal or accounting advice; check with an adviser if you are unsure.

You are the controller of your customers’ personal data. You confirm you have a lawful basis to give it to us and to contact your customers about invoices, and we process it on your behalf as described in our privacy policy and the data processing terms below.

5. Data processing

For your customers’ personal data you are the controller and we are your processor. This section is our data processing agreement under Article 28 of the UK GDPR and the EU GDPR. When we process that data for you, we:

• process it only on your documented instructions, which are these terms and the way you use PaidKind, unless the law requires otherwise (we will tell you if so, where allowed);
• make sure everyone with access to it is bound by confidentiality;
• keep appropriate technical and organisational security measures in place, including encryption in transit and at rest, access controls and tenant isolation;
• use only these sub-processors: Microsoft Azure (UK South region) for hosting, database and storage; Clerk for sign-in; our email delivery provider (currently Azure Communication Services) for invoice and reminder emails; and Meta (WhatsApp Business), only if you enable it. We will give notice of any new or replacement sub-processor through this page or by email, so you can object, and we bind each one to equivalent data protection terms;
• help you, as far as reasonably possible, to respond to requests from people exercising their data protection rights, and with security, breach and impact assessment obligations;
• delete or return the data at the end of the service, at your choice: you can export it from Settings, and account deletion removes it as described in our privacy policy, unless the law requires us to keep it;
• make available the information needed to show we meet these obligations, and allow and contribute to reasonable audits, on written request;
• notify you without undue delay after becoming aware of a personal data breach affecting your customers’ data, with the information you need to meet your own obligations.

6. Acceptable use

You must not use PaidKind to:

• send spam, unsolicited messages or invoices for goods or services that were not supplied or agreed;
• harass, threaten or mislead anyone, or impersonate another person or business;
• commit fraud, launder money or break any law, including consumer, debt collection, tax and data protection laws;
• upload malware, probe or overload our systems, or get around sending limits, rate limits or security controls;
• copy, resell or build a competing product from the service.

7. Other services

Some features open other services, such as WhatsApp or your email or share apps. Your use of those services is governed by their own terms, and we are not responsible for them.

8. Suspension and closing your account

You can stop using PaidKind and delete your account at any time from Settings. If you are the only member of your business, this permanently deletes the business and its invoices, including sent ones, so download your export first (tax law may require you to keep invoices); if others share the business, only your access is removed. We may suspend or close an account that breaks these terms or puts other users or the service at risk; where reasonable we will tell you first and let you export your data.

9. Availability

We work hard to keep PaidKind available and your data safe, but the service is provided “as is” and “as available”, without guarantees that it will be uninterrupted or error-free. Keep your own copy of records you are legally required to keep.

10. Liability

Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or fraud.

Otherwise, we are not liable for indirect or consequential losses, or for loss of profits, revenue, business or goodwill, including unpaid invoices. Our total liability to you for any claim in any 12-month period is limited to the greater of the amount you paid us in that period and £100.

11. Changes to these terms

We may update these terms as PaidKind develops. We will post changes here and, for material changes, tell you by email or in the app at least 30 days before they take effect. If you do not agree, you can delete your account before then.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any mandatory rights you have under the law of the country where you are based.

13. Contact

Questions about these terms: support@paidkind.com.